Frequently Asked Questions

Please see the Compatibility and System Requirements for this information.

Please see Feature Summary and Differences Between Editions for this information.

Araxis does not currently offer network (floating) licences or site licences for Merge, although we are aware of strong demand and will consider offering network licences in the future.

Please note that quantity discounts are available for the Professional Edition of Merge.

Please see the End-User Licence Agreement for Araxis Merge Software for full terms and conditions.

A licence must be purchased for each machine where the product is to be used. The only exception to this is that the primary user of a computer for which a licence has been purchased may make a second copy for his or her exclusive use on a second computer. This means that you can buy a single Merge licence and then use it simultaneously on both a Windows PC and a Mac, provided you are the only person using that licence.

Please see the End-User Licence Agreement for Araxis Merge Software for full terms and conditions.

Yes. See also ‘How many licences do I need to buy?’

Please see Understanding Serial Numbers, Support Expiry and Support Renewal and How to Buy Merge.

Yes. Please see the Merge for Windows page on the Araxis website.

Unfortunately, no. However, one customer has reported that he was able to run Merge on Linux using CrossOver Office from CodeWeavers . We would be very interested in hearing other customers’ experiences with this.

Another possibility is running Merge and Windows under Linux using a virtual machine environment such as VMware Workstation . Again, we would be grateful to hear of customer experiences with this approach.

Araxis does not believe that Merge is affected by this change. Merge simply examines the timestamps of files as returned by the host operating system. Consequently, as long as the host operating system is behaving correctly with regard to the new DST dates, Merge should treat timestamps correctly.

Please note that the folder comparison functionality within Merge also supports optional timestamp tolerance, and the ability to make allowance for time-zone differences. See Folders for more information.

Follow the steps to delete crash logs and remove preferences described on the Uninstalling Merge page.

Please see Upgrading Merge or Installing Newer Builds for information about this.

Click on the Re-Register... button in the Araxis Merge > About Araxis Merge dialog to re-enter registration information.

Please see Troubleshooting Installation for solutions to most installation problems.

The Araxis Merge > About Araxis Merge dialog displays the version and build number information.

Please see Uninstalling Merge.

You can copy and paste any text from other applications into a Merge file comparison window. So, simply open a new two-way file comparison, then copy the text from one document (in Microsoft Word, press Cmd+A to select the entire document, followed by Cmd+C to copy it to the clipboard) and paste it into the left file pane (click in the pane, then press Cmd+V to paste). Then, repeat, pasting the text of the second document revision that you wish to compare into the right file pane. The differences between the documents will then be shown. This is an effective way to compare, for example, different drafts of a contract being edited with Microsoft Word.

Please see Integrating with Source Control, Configuration Management and Other Applications for the latest information.

If you are the developer of a vc or scm system, Araxis would be pleased to assist you integrate Merge with your product. Please contact Araxis for further information.

Please see Three-Way File Comparisons and Automatic File Merging for this information.

It is sometimes useful to be able to review all the changes you have made before saving. If you have the Professional Edition of Merge, you can do this for two-way comparisons using the three-way comparison capability.

Open the file that you will be merging from into the left pane and the file that you will be merging into in both the middle and right panes. Whenever something is merged from the left file into the middle one, or if any other change is made to the middle file, the right pane shows exactly what the changes were. This enables you to review all the merges and changes you have made before saving.

Use the Visibility Filters... command on the View menu to choose exactly which files and folders you wish to see.

By default, pressing Tab on its own moves you between the various panes in Merge file comparison windows. Use Option+Tab if you want to insert a tab character into the file you are editing.

You can change this behaviour on the Text Comparisons > Editing page of the Merge Preferences dialog.

Merge provides the ability to create reports from file and folder comparisons. Please see Creating a File Comparison Report and Creating a Folder Comparison Report for more information. Alternatively, print a comparison and Save as PDF... to create a PDF.

• The small Previous Change and Next Change buttons below the scroll bars can be used to jump to the previous or next change.
• Click on the and toolbar buttons to move to the previous or next change.
• There are also several keyboard shortcuts that can be used.

It is likely that Mac OS X, or some other application on your system, has intercepted the key for its own purposes. You can view (and modify) the list of keyboard shortcuts used by Mac OS X on the Keyboard Shortcuts tab of the Keyboard & Mouse item in System Preferences.

Please see Understanding Serial Numbers, Support Expiry and Support Renewal for information about your serial number.

By default, the 64-bit version of Merge will be used on 64-bit capable systems. Unfortunately, not all printer driver suppliers currently supply 64-bit versions of their printer drivers. You might therefore see a message ‘The bundle XXXX could not be loaded because it does not contain a version for the current architecture’ for some settings pages in the Print dialog.

If a new printer driver is available, try using that. Alternatively, you can run the 32-bit version of Merge by right-clicking on the Araxis Merge application icon, choosing Get Info, and then checking the Open in 32 Bit Mode checkbox.

Follow the steps to delete crash logs and remove preferences described on the Uninstalling Merge page. If that doesn’t solve the problem, try completely uninstalling Merge and re-installing. If you still encounter difficulties, please contact Araxis for assistance.

If you run a web site, we encourage you to link to the Araxis web site. You don’t need to ask permission first, but we would appreciate a quick email to sales@araxis.com to tell us about your link.

To avoid any danger of broken links, it is best if you link to http://www.araxis.com/ or http://www.araxis.com/merge_mac/.