Add Contact to Issue Page

The table on this page lists the contacts available to add to the issue and allows you to add new contacts.

Contact list

Contacts are created for people important to your organization such as customers and employees. Ketura also automatically creates a contact for each user in the system.

This tab lets you add contacts to an issue.

To restrict the list of displayed contacts:
  • Enter a full or partial name or email address into the filter text box.
  • Click the Filter button.
To add contacts to the issue:
  • Select the contacts you wish to add, using the checkboxes.
  • Click the Add button.
To create a new contact:
  • Click the New… button.
To abandon the addition of contacts to the issue:
  • Click the Cancel button.
To change the sort order of the contacts:
  • Click one of the column heading links. Each time you click the same link, the order in which contacts are sorted will be reversed.

Description of table columns

Last Name The last name of the contact. Depending on permissions, this is a link to the contact’s information page.
First Name The first name of the contact. Depending on permissions, this is a link to the contact’s information page.
Email The email address of the contact. This is a link to create an email to the user.
Job Title The job title of the contact.
Company The company of the contact.
Type The type of contact (for example, User, Employee or Customer).

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.