Act On Issues Page

This page lets you perform an operation on a number of issues.

Reschedule issues

It is often necessary to completely reschedule an issue, changing the issue’s milestone and state and, possibly, reassigning some of the issue’s tasks. For example, this would be done when a manager decides what to do with a newly created issue. This form makes such rescheduling quick and easy, bringing together the necessary functionality in one convenient place.

Depending on your permissions, you may be able to perform the actions below.

To move or add the issue to a milestone:

Check the checkbox in the top row of the form. Unless you also want to change the issue’s state or reassign tasks, uncheck the checkboxes at the beginning of the form’s second and third rows.
Choose whether you wish to move or add the issue using the Move/Add drop-down list box.
Select the destination milestone.
Enter the priority that the issue should have in the destination milestone.
Click the Apply button.

To change the issue’s state:

Check the checkbox in the second row of the form. Unless you also want to move/add the issue to a milestone or reassign tasks, uncheck the checkboxes at the beginning of the form’s first and third rows.
Select the state that you wish the issue to be in.
Click the Apply button.

To reassign some or all of the issue’s tasks:

Check the checkbox in the third row of the form. Unless you also want to move/add the issue to a milestone or change the issue’s state, uncheck the checkboxes at the beginning of the form’s first and second rows.
Select which tasks you wish to assign.
Chose the person to whom those tasks should be assigned.
Click the Apply button.

To perform the above actions in one operation:

Check the checkboxes at the start of the form rows relevant to the actions you wish to perform.
Select your desired options.
Click the Apply button.

Note that multiple actions are performed in the order shown in the form: first move/add to milestone, then state change, then assignment of tasks. This means that if a task set is added to the issue by virtue of the issue changing state, those newly added tasks will be affected by the task reassignment operation. This can be very useful if, for example, a manager is seeking to reschedule a newly added issue by adding it to a milestone, changing its state to something like ‘Pending Resolution’ (resulting in a set of tasks being added) and then assigning those newly added (and therefore incomplete tasks) to a particular person.

Description of form fields

Checkboxes	The form has three rows (move/add the issue to a milestone; change the issue’s state; reassign tasks), each of which starts with a selection checkbox. Each row’s action will be performed only if the checkbox at the start of the row is checked.
Move/Add	Selects whether the issue is to be moved or added to the indicated milestone. As an issue can belong to only one active milestone at a time, if Add is selected and a milestone (other than a milestone to which the issue already belongs) on an active project is selected, Ketura will prompt you to decide whether the issue should be removed from its existing milestone before adding it to the milestone indicated. If Move is selected, Ketura will simply move the issue from one milestone to another, without prompting you.
Milestone	Identifies the milestone to which the issue should be moved or added.
Priority	The priority that the issue should have within the milestone to which the issue is moved or added.
State	The state into which the issue is to be put. As it is sometimes useful to be able to put a number of issues into a particular state, the usual state transitions rules are not applied, therefore care should be taken when performing this operation.
Tasks to reassign	Selects the tasks which are to be reassigned. The all incomplete tasks option here is useful, as it provides a short-hand way of selecting those tasks that have work outstanding on them. Likewise, the unassigned tasks option makes it easy for you to assign any unassigned tasks (perhaps from a task set added automatically when the issue changes state) to an appropriate person.

Individual actions on issues

This section lets you perform useful operations on a group of issues.

To perform an operation on the selected issues.

Click on the radio button related to the operation you wish to perform.
Optionally change any of the operation’s drop-down list boxes or text fields.
Click the Apply button.

To abandon any operations on the selected issues:

Click the Cancel button.

Description of operations

Set topic to	Sets the topic of all the selected issues.
Set state to	Sets the state of all the selected issues, and optionally adds the associated task set. As it is sometimes useful to be able to put a number of issues into a particular state, the usual state transitions rules are not applied, therefore care should be taken when performing this operation.
Set severity to	Sets the severity of all the selected issues.
Set type to	Sets the type of all the issues.
Assign tasks to	Assigns either all, assigned, unassigned or incomplete tasks to the selected user, including the Unassigned user, for the selected issues.
Assign tasks assigned to	Assigns tasks assigned to one user to another user, including the Unassigned user, for the selected issues.
Add tasks from task set	Adds tasks from the selected task set to the selected issues.
Delete tasks with no work done	Deletes tasks with no work done from the selected issues.
Delete tasks	Deletes all tasks from the selected issues.
Set task planned work to expected work remaining	For every task of the selected issues, sets the task’s planned work to that task’s expected work remaining. This is useful to adopt current task assignee expectations into the official project plan.
Set priority to	Sets the priority of all the selected issues to the specified value.
Move or Add to milestone with priority	Moves or add the selected issues to the specified milestone setting their priority to the selected value.