Manage Contacts Page

This page allows you to manage contacts in the system.

Contacts list

You can create contacts for people important to your organization such as customers and employees. These contacts can then be associated with issues that are of interest to them. Ketura also automatically creates a contact for each user in the system.

This tab shows the contacts in the system.

Depending on your permissions, you may be able to perform the actions below.

Deleting contacts

It is not possible to delete a contact that is of the type user.

To restrict the list of displayed contacts:
  • Enter a full or partial name or email address into the filter text box.
  • Click the Filter button.
To create a new contact:
  • Click the New… button.
To delete one or more contacts:
  • Select the contacts you wish to delete.
  • Click the Delete button.

Information It is not possible to delete those contacts that are related to users of Ketura.

To change the sort order of the contacts:
  • Click one of the column heading links. Each time you click the same link, the order in which contacts are sorted will be reversed.

Description of table columns

Last Name The last name of the contact. This is also a link to the contact’s information page.
First Name The first name of the contact. This is also a link to the contact’s information page.
Email The email address of the contact. This is also a link to create an email to the user.
Job Title The job title of the contact.
Company The company of the contact.
Type The type of contact (for example, User, Employee or Customer).

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.