Global Issue Settings Page

This page lets you maintain settings that are common to all issues in Ketura.

Types

Each Ketura issue has a type. An issue’s type expresses what kind of issue it is (enhancement request, defect report, help desk ticket, etc). For each type, you can configure default description text for new issues of that type. This makes it possible to remind users to provided specific sorts of information when they report issues.

With a new installation of Ketura default types are installed. These types can be modified to meet your requirements.

For more information about issues please see Ketura Tour Step 2: Issues.

To create a new type:
  • Click the New… button.
To modify an existing state, including the default description text added to new issues:
  • Click on the name of type you wish to update.
To delete existing types:
  • Select the types you want to delete.
  • Click the Delete button.

Warning At least one type must exist in the system at all times; therefore deletion of all the types is not permitted. Also, a type cannot be deleted if an issue is currently using it. Ensure that no issue is currently using the type before attempting to delete it.

To change the sort order of the types:
  • Click one of the column heading links. Each time you click the same link, the order in which types are sorted will be reversed.

Description of table columns

Name This is a short name that will appear first in selection controls. It should be a concise name for the type (for example, "Enhancement"). The name is a link to the type page.
Description This is a longer description of the type that provides explanation (for example, ‘Issue reflects a perceived visual defect’).
Selection A checkbox that, when checked, selects the type. Selected entries are highlighted with a blue background. You can select all the entries in the current table page by clicking the checkbox in the column’s heading.

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.

Severities

Each issue has a severity, set to one of the severity types configured on this tab. The severity of an issue indicates the importance of the issue from the perspective of the person experiencing the problem or making the request. Typical severity types might include ‘Minor’ and ‘Important’. Note that this is for information only, and does not necessarily affect when a manager might schedule an issue to be resolved.

Whether you start with the default set, or create your own severity types from scratch, you are free subsequently to change severity names, descriptions and weights in any way you wish (although severity names must be unique, without regard to case). However, you should be careful not to create a confusing configuration by using misleading names, or by setting the Weight in a way that does not naturally fit with the name and description.

Information Take particular care when renaming severity types after issues have already been created that use that severity, as changing the meaning of an existing severity can lead to confusion.

For more information about issues please see Ketura Tour Step 2: Issues.

To modify an existing severity type:
  • Make the changes you wish, then click the Apply button.
To create a new severity type:
  • Click the New… button.
To abandon changes before you have applied them:
  • Click the Reset button. The fields will be restored to their previous values.
To delete one or more severity type:
  • Select the severity types you wish to delete.
  • Click the Delete button.

Information It is not possible to delete all severity types, or severity types that are associated with existing issues.

To change the sort order of the severity types:
  • Click one of the column heading links. Each time you click the same link, the order in which severity types are sorted will be reversed.

Description of table columns

Name An easy to remember name that appears in drop-down controls. It should be a concise name for the severity type (for example, Important).
Description This is a longer description of the severity type that provides explanation (for example, "Issue is causing users difficulties").
Weight This is a integer value in the range 0..100. It represents the relative importance that should be given to issues of this severity type (for example, the severity type "Cosmetic" might be given a weight of 10, whereas a severity type "Critical" might be given a weight of 100). This is used to order severities by importance.

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.

States

Each Ketura issue has an associated state. States are typically used to indicate an issue’s progress through key stages in the issue’s life. For example, a user might change a state from ‘Pending Resolution’ to ‘In Progress’ when he or she commences work on an issue. Workflow can be configured to force an issue to pass through a particular sequence of states. Workflow can also add a task set to an issue when the issue enters a particular state.

With a new installation of Ketura default states are installed. These states can be modified to meet your requirements.

Warning A special state exists which on installation is called ‘New’. All new issues will always start in this state. It’s possible to change the name and description of this state, but it is not possible to delete it.

For more information about issues please see Ketura Tour Step 2: Issues.

To create a new state:
  • Click the New… button.
To modify an existing state:
  • Make the changes you wish, then click the Apply button.
To abandon changes before you have applied them:
  • Click the Reset button. The fields will be restored to their previous values.
To delete existing states:
  • Select the states you want to delete.
  • Click the Delete button.

Warning It is not possible to delete the special state type which on installation is called ‘New’. All new issues will always start in this state. It is also not possible to delete a state type if one or more issues are currently associated with it.

To change the sort order of the severity types:
  • Click one of the column heading links. Each time you click the same link, the order in which states are sorted will be reversed.

Description of table columns

Active When checked this indicates that issues of this state are likely to have work outstanding to complete them. When unchecked this indicates that issues of this state are likely to not need any further work performed on them. For scheduling purposes only issues in an active state are taken into account.
Name This is a short name that will appear first in drop-down list boxes and other selection controls. It should be a concise name for the state type (for example, ‘In Progress’).
Description This is a longer description of the state type that provides explanation (for example, ‘Issue fix is being developed’).
Selection A checkbox that, when checked, selects the state. Selected entries are highlighted with a blue background. You can select all the entries in the current table page by clicking the checkbox in the column’s heading.

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.

Topics

This tab lists the issue topics that have been created. Each issue is about a particular topic, so topics serve as a way to categorize issues. Because what should happen to an issue once it is created depends largely on what the issue is about (that is, its topic), issue workflow is also configured by topic. Further information on workflow can be found at Ketura Tour Step 8: Workflow.

Depending on your permissions, you may be able to perform the actions below.

To change the amount of information shown for the topics:
  • Choose Less detail or More detail from the Show drop-down list box.
To view management information relating to a topic:
  • Click the name of a topic. This is a link to management information about the topic.
To create a new topic:
  • Click the New… button.
To delete a topic:
  • Click the selection checkbox for each topic that you wish to delete, then click the Delete button.

Warning A topic cannot be deleted if one or more issues are currently using it.

Description of table columns

Name

The name of the topic. If you have permission to view management information about the topic, this will be a link to that information.

Description

A brief description of the topic.

Planned Work

The sum total of all planned work for all tasks belonging to issues of the topic.

Work Done

The sum total of the work done for all tasks belonging to issues of the topic.

Work Remaining

The sum total of the expected work remaining for all tasks belonging to issues of the topic that are in an active state.

Variance

The difference between the planned work and the expected total work (which is sum of work done + expected work remaining). The variance is shown in red if the amount of work is higher than the project manager expected, or green if it is lower or the same as expected.

% Complete (Expected Work)

The ratio, expressed as a percentage, of the work done to the expected total work (which is sum of work done + expected work remaining).

This column displays the relevant task assignees’ combined estimate of the progress towards completing the tasks in the topic.

Selection

Depending on your permissions, the last column in the table contains checkboxes that allow you to select one or more topics. You can select all the topics by clicking the checkbox in the column’s heading.

For help working with tables, see Tutorial 1: The Basics of Working with Ketura.