Add New Issue Severity Page

This page lets you add a new issue severity type.

New severity details

Each issue has a severity, set to one of the severities in the list maintained by this tab. The severity of an issue indicates the importance of the issue, typically from the perspective of the person experiencing the problem or making the request that led to the issue being created. Common severity types might include ‘Minor’ and ‘Important’.

This tab lets you create a new severity type.

To create a new severity type:
  • Complete the form. The fields Severity name and Weight must be completed to create a new severity type.
  • Click the Apply button.
To abandon the creation of the new severity type:
  • Click the Cancel button.

Description of form fields

Severity name An easy to remember name that appears in drop-down list boxes. It should be a concise name for the severity type (for example, Important).
Weight An integer value in the range 0..100. It represents the relative importance that should be given to issues of this severity type (for example, the severity type ‘Cosmetic’ might be given a weight of 10, whereas an severity type ‘Critical’ might be given a weight of 100). This is used to sort severities by importance.
Description A longer description of the severity type that provides an explanation (for example, Issue is causing users difficulties").