Although problems installing Merge are rare, they do occur from time to time. Araxis support has identified the following steps as likely to solve most installation issues.
General suggestions
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Check that you are trying to install the correct variant of Merge for your operating system. There is a one Merge installation disk image file for Mac OS X v10.5 Leopard, and another for v10.6 Snow Leopard. You must use the correct one, otherwise Merge will not work properly.
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Ensure that your system meets the minimum Compatibility and System Requirements for Merge.
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Use the Mac OS X Disk Utility application to verify your hard disk and verify disk permissions.
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Ensure that the installed Merge command-line utilities match the version of the main Merge application that you have installed.
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Run the main Merge application to ensure that your serial number is valid.
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Try going through the steps in Uninstalling Merge and then starting the installation again.
How to get help
If you continue to encounter problems after trying the above, please contact Araxis for assistance. If possible, please include a screenshot of any error you are seeing, and a note of what version of Mac OS X you have installed on your computer.