Understanding Araxis Merge Serial Numbers, Support Expiry and Support/Upgrade Entitlement Renewal

Keep your serial number(s) safe. If you have purchased Merge, your serial number is evidence of your entitlement to use Merge and to receive any support and updates to which you may be entitled. You will need your serial number should you ever wish to re-install Merge.

One year of support and upgrade entitlement is included

One year of support is included in the purchase price for new licences. This provides:

• Entitlement to any upgrades (including major versions) of the product you have purchased that Araxis might release during your year of support.
• One year of access to standard Araxis technical support services (use the contact form to obtain support);

Once your included period of support has expired:

• You can choose whether to renew support (which includes entitlement to upgrade to new versions of your product) for another year.
• Your current Merge installation will remain fully-functional whether or not you renew.
• You will need to renew support if you wish to access technical support, or if you wish to be able to use releases of Merge made after your support expired.

About serial number expiry dates and support renewal

The date when support expires is encoded within each Merge serial number (including those issued to Merge v6.5 customers). Each serial number only gives access to versions of Merge 2007 and later released before the encoded support expiry date.

Even if you do not renew support, you can therefore carry on using versions of Merge released before your serial number’s support expiry date. However, if you wish to use versions of Merge 2007 and later released after your serial number’s expiry date, you will have to renew support to get a replacement serial number.

Finding out the support expiry date for your serial number

The About dialog (available from the Help menu) within Merge 2007 and later shows the support expiry date for the serial number used by that copy of Merge.

Another way to find out the entitlement and support expiry date for serial numbers is to enter them in the Merge Support Renewal or Upgrade form on the Araxis website.

If you have questions about support renewal

Please see How to Renew Support on the Araxis website.