Although problems installing Merge are rare, they do occur from time to time. Araxis support has identified the following steps as likely to solve most installation issues.
General Suggestions
-
Ensure that your system meets the minimum Compatibility and System Requirements for Merge.
-
If you are running Windows 2000, XP, or Vista, please make sure that you have Administrator or Power User privileges.
-
Close any non-essential documents and applications while installing Merge.
-
Temporarily disable any anti-virus software for the duration of the installation. You should re-enable the anti-virus software and re-scan your hard drive for viruses after installation.
-
Use the Disk Clean Up program (Start > Programs > Accessories > System Tools > Disk Clean Up) to delete unnecessary temporary files from directories on your hard disk. Files left in these directories by other applications’ setup programs have been known to cause problems.
-
If you are installing Merge using the Full Setup package, make sure that the setup executable is located on a local disk and not on a network share.
Resolving Windows Installer Errors
Advertised ... Unsafe
Windows Installer displays a message saying: ‘This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic’.
This error typically occurs when Araxis Merge has been already been partially installed on your machine by your Network Administrator. In this scenario, Merge is advertised on your computer as being available to use, and will be installed when you try to run it for the first time using the Araxis Merge icon in the Start Menu’s Programs list.
-
Locate the Araxis Merge entry in the Start menu’s Programs list, and click on it to install and run Araxis Merge.
-
Or, open Add/Remove Programs (or in Vista, Programs and Features) in Control panel, locate the Araxis Merge entry in the list of installed applications, and use the controls to Uninstall it. You can then install Merge from CDROM of from the setup package that you have downloaded.
-
Or, download the .msi version of the Araxis Merge setup package from the Product Downloads and Updates website. Open a Command Prompt and
cdto the folder where you saved the downloaded .msi file. Run the msiexec program as follows:msiexec /qb /I merge2008_win32_????.msi. -
Or, contact your Network Administrator to see if he/she has any information concerning partial Merge installations on your computer.
Installation Interrupted
Windows Installer displays a message saying ‘installation was interrupted’.
There seems to be no single cause for this error. Logging out or restarting the computer before restarting Setup sometimes helps. If the error persists, please contact Araxis for assistance.
Windows Installer Version
Windows Installer displays a message saying that you need a newer version of Windows Installer.
This typically occurs when you have downloaded the .msi setup package. The package requires at least Windows Installer 3.1 to be installed. You can either download and install the latest version of Windows Installer from the links on the Operating System Updates page, or try one of the other setup packages from the Araxis website.
Support
If you continue to encounter problems after trying the above, please contact Araxis for assistance. If possible, please include a screenshot of any error you are seeing, and a note of what version of Windows you have installed on your computer.