One year of support is included in the purchase price for new licences. This provides:
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Entitlement to any upgrades (including major versions) of the product you have purchased that Araxis might release during your year of support.
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One year of access to standard Araxis technical support services (use the contact form to obtain support);
Additional licence purchases will have the support/updates portion pro-rated to match the first purchase anniversary. This means that support for all your users will be due for renewal at the same time. Contact Araxis for a quotation if you wish to order additional licences.
Once your included period of support/updates has expired:
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You can choose whether to renew support for another year.
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Your current Ketura installation will remain fully-functional whether or not you renew.
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You will need to renew if you wish to have continued access to new product updates and technical support.