Installing and Uninstalling

On Mac OS X

To install Find Duplicate Files:

• Check the System Requirements to ensure that your system is compatible with Araxis Find Duplicate Files. Any operating system updates that might be required for your system will be mentioned in that article.
• Download the Araxis Find Duplicate Files disk image (.dmg file) from the Find Duplicate Files page on the Araxis website.
• If you haven’t already, open and mount the Find Duplicate Files disk image (.dmg file) that you have downloaded. You will need to accept the Araxis Find Duplicate Files licence agreement to do this.
• Drag the Find Duplicate Files application from the disk image into your system’s Applications folder.

To uninstall Find Duplicate Files:

• Move the Find Duplicate Files application from your system’s Applications folder.
• If you wish to delete Find Duplicate Files preferences, remove the /Users/<userid>/Library/Preferences/com.araxis.findduplicatefiles.plist file (where <userid> is your login id).
• If you wish, remove any ‘Araxis Find Duplicate Files’ item from your login keychain. This contains your registration information, including your serial number.

On Windows 7

To install Find Duplicate Files:

• Check the System Requirements to ensure that your system is compatible with Araxis Find Duplicate Files. Any operating system updates that might be required for your system will be mentioned in that article.

• If you don’t already have it, download the appropriate Araxis Find Duplicate Files .msi Windows Installer setup package from the Araxis website.

  This is available in two versions, one for 32-bit versions of Windows 7 and another for 64-bit versions. Make sure you get the Find Duplicate Files setup package that matches your version of Windows.

• Double-click on the downloaded setup package and follow the on-screen instructions. Installation is straightforward, and follows exactly the same process as many other Windows software packages.

To uninstall Find Duplicate Files:

• Use the Programs and Features tool in the Windows Control Panel.

Troubleshooting

Although problems installing Find Duplicate Files are rare, they do occur from time to time. Araxis support has identified the following steps as likely to solve most installation issues.

• Ensure that your system meets the minimum System Requirements for Find Duplicate Files.
• On Windows, verify your hard disk to ensure that there are no errors.
• On Mac OS X, use the Disk Utility application to verify your hard disk and verify disk permissions.
• Try going through the uninstallation steps above and then starting the installation again.

How to get help

If you continue to encounter problems after trying the above, please contact Araxis for assistance. If possible, please include a screenshot of any error you are seeing, and a note of what version of Mac OS X or Windows you have installed on your computer.